This week we shall explore what to do when the person you are asserting yourself to persists in being either aggressive, passive aggressive or even by-passes your point altogether.
If the person you are speaking to takes the conversation off on a tangent and fails to respond to your remark, the broken record technique is very effective. When used correctly, with a calm and steady tone of voice, it helps the conversation to remain on point and maximizes the likelihood of the person responding to your comment. If this happens simply and calmly repeat your main point until the other person responds.
Negative assertion is a powerful assertiveness skill which can allow the person you are speaking with to feel heard and more validated. If the person criticizes you take time to honestly assess whether you agree with any of their points. If you do say so and explain what action you will take to avoid this behavior in future. For example, ‘I agree that at times my concentration is low and I shall endeavor to actively listen to you when you are explaining something to me in future’.