It is one of the most natural things in the world to want to avoid conflict. Often people think that when they express a difference of opinion or decline an invitation that conflict or upset will ensue and whilst that can sometimes be the case, most of the time it is an unfounded concern. The key is asserting yourself in such a way that you are considerate of others feelings whilst communicating what you need to.

 

As a rule, being assertive has four key steps, being:

 

  1. Acknowledge what the other person has said
  2. State the facts of the situation in unbiased language
  3. State the impact the situation has had on you
  4. Ask for what you want in future

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