I’ve often thought of problem solving as having one single purpose – to solve any given problem. Whilst this is mostly true, this fails to give enough credit to the problem solving process as when we problem solve we develop and master many other secondary
All too often people confuse assertiveness with rudeness or aggression. Some say ‘I say it like it is!’ or think that brutal honesty which can often be hurtful is somehow assertive. Others still think that the opposite to being passive or a ‘pushover’ is to
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